Dispute resolution

Operated by Yellow Bricks Pty Ltd, ABN 35 622 654 602, trading as Real Estate Mentor Club. Contact: email. Last updated 15 October 2026.

1. Talk to us first

If something has gone wrong, email us with enough detail for us to understand the issue. We acknowledge every complaint within 2 business days and aim to resolve it within 10 business days.

2. How we handle it

We will look at what happened, talk to you, and tell you in writing what we propose. Where we have made a mistake we will fix it, which may include a refund of a month's membership where appropriate.

3. If we can't agree

If you are not satisfied with our response, you may pursue the matter through NSW Fair Trading or, where relevant, any other body with jurisdiction. Nothing in this policy limits your rights under the Australian Consumer Law.

4. Refunds

The 30-day guarantee is set out in the membership terms. Outside the guarantee, refunds are considered case by case and in line with the Australian Consumer Law.